Terms of Service
Last Updated: July 4, 2026
1. Acceptance of Terms
By creating an account or using My Floral Vault ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.
2. User Accounts
You must be at least 13 years old to create an account. You are responsible for maintaining the confidentiality of your account credentials, all activities under your account, notifying us immediately of unauthorized use, and providing accurate information.
3. Community Standards
You agree NOT to:
- Post content that is hateful, threatening, sexually explicit, or promotes violence
- Harass, bully, or intimidate other users
- Post spam, misleading content, or scams
- Impersonate others or create fake accounts
- Violate any laws or regulations
- Infringe on intellectual property rights
- Interfere with the Platform's operation or security
4. Zero Tolerance for Objectionable Content
We have zero tolerance for objectionable content or abusive behavior. Content that violates our community standards will be removed, and users who post such content may be permanently banned. We review all reports within 24 hours.
5. Content Reporting and Blocking
If you see content that violates these terms, report it using the report button available on posts, comments, forum threads, marketplace listings, and user profiles. You may block any user at any time. Blocked users cannot see your content, message you, or interact with your posts. Blocking is anonymous.
6. User Content
You retain ownership of content you post, including plant profiles, photos, forum posts, comments, and marketplace listings. By posting, you grant My Floral Vault a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content on the Platform. You represent that you own or have rights to the content you post and that it complies with these Terms.
7. Marketplace
A platform fee applies to all sales processed through the app's checkout system. The current fee rates are: Free tier accounts pay a 15% platform fee on sales, and Premium tier accounts pay a 3% platform fee on sales. Peer-to-peer transactions arranged outside the platform (e.g., via direct messaging) are not subject to platform fees, but are also not covered by our buyer or seller protection programs. Sellers must accurately describe items and fulfill orders promptly. Buyers must pay for items and communicate in good faith.
Auction listings: When an auction ends, the winning bidder has a 72-hour window to complete payment. Unpaid winning bids may expire, and the item may be re-offered or relisted. Auction payments are processed by Stripe. Late payments that are nonetheless processed will be honored or refunded in accordance with our payment processor's timeline.
8. Buyer and Seller Protection
My Floral Vault offers buyer and seller protection for transactions processed through the app's checkout system. Marketplace disputes should be reported within 14 days of the transaction. My Floral Vault will mediate disputes in good faith but is not responsible for the quality, safety, or legality of items sold between users. Disputes are reviewed by our team within 24 hours. See our Buyer Protection and Seller Protection policies for full details. Transactions conducted outside the platform are not covered.
9. Subscriptions and Payments
Premium subscriptions are available via Stripe (web) or Apple In-App Purchase (iOS). Subscriptions auto-renew until canceled. You can cancel anytime from your membership settings. After cancellation, you retain access until the end of the billing period. A 14-day grace period applies after downgrading - content beyond free-tier limits is retained but may become inaccessible. Refunds are provided at our discretion. We may change pricing with 30 days notice.
10. Data Retention and AI Training
When you create plant profiles, the botanical and horticultural data (species name, family, traits, growing conditions) may be retained in anonymized form for platform improvement and AI training, even after you delete your account or specific plants. Personal information (name, username, email, images) is deleted when you delete your account.
11. AI-Generated Content Disclaimer
Care guides on this platform are generated with the assistance of artificial intelligence and are for informational purposes only. They do not constitute professional horticultural or agricultural advice. The Apothecary section provides information about traditional and medicinal uses of plants for educational purposes only. This information is NOT medical advice. Always consult a qualified healthcare professional before using any plant for medicinal purposes. My Floral Vault makes no guarantees about the accuracy, completeness, or reliability of AI-generated content.
12. Privacy
Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference.
13. Intellectual Property
The Platform and its original content (excluding User Content) are owned by My Floral Vault, LLC and protected by copyright, trademark, and other intellectual property laws.
14. Account Termination
We may suspend or terminate your account at any time, with or without cause or notice, including where we reasonably believe your activity is harmful to the service or other users. Accounts that violate these Terms, engage in fraudulent or illegal activity, or harm other users may be suspended or terminated without warning. You may delete your account at any time from Settings.
15. Disclaimers and Limitations
The Platform is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service, accuracy of user-generated content, or specific results. We are not liable for indirect, incidental, or consequential damages.
16. Governing Law
These Terms are governed by the laws of Kentucky, United States, without regard to conflict of law provisions.
17. Changes to Terms
We may update these Terms at any time. Material changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance.
18. Contact Us
Questions? Email support@myfloralvault.com or visit our support center. support center
19. Copyright Infringement / DMCA Takedown Policy
We respect the intellectual property rights of others and respond to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA). Our Designated Agent is registered with the U.S. Copyright Office: TimmTech Inc. (DMCA Agent), reachable at support@myfloralvault.com. The full registered mailing address is on file in the U.S. Copyright Office's DMCA Designated Agent Directory: https://dmca.copyright.gov/ (Opens in a new tab)
To submit a takedown notice under 17 U.S.C. § 512(c)(3), your notice must include:
- Identification of the copyrighted work you claim has been infringed
- Identification of the allegedly infringing material and its location on the Platform (URL)
- Your contact information (name, mailing address, telephone number, and email address)
- A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law
- A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf
- Your physical or electronic signature
If you believe your content was removed in error, you may submit a counter-notification containing the elements required by the DMCA. Unless the original claimant files a court action seeking to restrain the allegedly infringing activity, we may restore the removed content within 10–14 business days after receiving a valid counter-notice.
Repeat-infringer policy: In accordance with the DMCA, we will terminate the accounts of users who are determined to be repeat infringers.
We may remove or disable access to allegedly infringing content at our discretion while a claim is pending resolution.
By using My Floral Vault, you acknowledge that you have read, understood, and agree to these Terms of Service.