Buyer Protection

What's Covered

Our Buyer Protection covers you when:

• ✓
  Item Not Received: You paid but never received your plant or item
• ✓
  Item Not as Described: The plant or item you received is significantly different from the listing
• ✓
  Dead or Damaged on Arrival: Your plant arrived dead or severely damaged due to shipping
• ✓
  Fraudulent Seller: The seller misrepresented their identity or operated in bad faith

How to File a Claim

1. 1
   Contact the Seller:

   Try to resolve the issue directly with the seller first. Many issues can be resolved through communication.

2. 2
   Open a Dispute:

   If unresolved after 48 hours, open a dispute from your order page. Provide photos and details.

3. 3
   We Review:

   Our team reviews evidence from both parties within 3-5 business days.

4. 4
   Resolution:

   We issue a refund or arrange a replacement if the claim is valid.

Important Deadlines

Best Practices for Buyers

• Always check seller ratings and reviews before purchasing
• Read item descriptions carefully and ask questions before buying
• Take photos/videos when unboxing plants for dispute evidence
• Communicate clearly and promptly with sellers
• Use our platform's messaging system for all communications
• Report suspicious activity immediately