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MyFloralVault

Seller Protection

Sell with confidence. Our Seller Protection program safeguards legitimate sellers from fraudulent claims and payment disputes.

What's Covered

Seller Protection covers you when:

  • ✓
    Item Delivered as Described: You shipped the item as described and have tracking proof
  • ✓
    False "Not Received" Claims: Buyer claims non-delivery but tracking shows delivered
  • ✓
    Fraudulent Disputes: Buyer opens invalid dispute after receiving item as described
  • ✓
    Return Fraud: Buyer returns different/damaged item than what was sent

How to Stay Protected

1. Document Everything

  • Take clear photos of the plant before shipping
  • Include photos of packaging and condition
  • Save all buyer-seller communications
  • Keep receipts and tracking numbers

2. Use Tracked Shipping

  • Always use shipping methods with tracking
  • Require signature confirmation for high-value items
  • Upload tracking information to the order
  • Ship within stated timeframe

3. Accurate Listings

  • Describe items honestly and completely
  • Use clear, accurate photos
  • Disclose any flaws or issues
  • Set realistic expectations

4. Professional Communication

  • Respond to buyer messages within 24 hours
  • Be clear about shipping times and policies
  • Address concerns promptly and professionally
  • Use platform messaging for all communications

When a Dispute is Filed

If a buyer opens a dispute against you:

  1. 1
    Respond Quickly:

    You have 48 hours to respond with your side of the story.

  2. 2
    Provide Evidence:

    Upload photos, tracking info, messages, and any relevant documentation.

  3. 3
    Our Team Reviews:

    We review all evidence impartially and make a fair decision within 3-5 business days.

  4. 4
    Resolution:

    If ruled in your favor, you keep the payment and your seller rating is protected.

Seller Reputation System

Maintain a strong seller reputation by:

  • Shipping on time (within stated timeframe)
  • Responding to messages promptly
  • Resolving issues professionally
  • Maintaining accurate descriptions
  • Earning positive reviews

Sellers with high ratings get increased visibility in search results and buyer trust.

Need Help?

Have questions about Seller Protection?

Contact Support
Seller Protection | MyFloralVault